Booking Terms
Booking Terms:
- a 50% Deposit is required upon booking with balance payable 7 days prior to arrival.
- a 100% Deposit is required if the booking is made less than 14 days prior to arrival.
- Long Stay bookings (December / Easter) can be paid off in equal monthly installments, with a 20% non-refundable deposit as first payment.
- All bookings exclude a refundable breakage deposit of R1000.
- An extra mandatory outgoing cleaning fee is applicable and ranges between R550 - R650 once-off depending on the unit booked.
- Bookings and Cancellations must be submitted in writing via E-mail to [email protected]
- a Minimum stay of 2 nights apply during low season, 3 nights during high season and 10 nights during peak season.
- No provisional bookings will be accepted.
- Pensioners discount will not apply.
- Changing of properties will not be accepted and treated as a cancellation with our standard cancellation policy, due to each property being owned by individual owners and being run as separate entities in terms of payment processing & administration.
- a Mandatory guest registration & indemnity form must be completed prior to arrival.
- Housekeeping services are not included during your stay, but can be pre-arranged at an additional charge per service.
Restrictions:
- No early arrivals before 14:00 will be accepted. Please plan your trip accordingly.
- No later departures after 10:00 will be accepted.
- No Pets of any kind allowed.
- No smoking indoors allowed.
- No Parties or loud music will be tolerated.
- No Matric students will be accepted as primary guests without accompanying adults during annual Matric Festival.
- All guests are bound to adhere to Body Corporate & property rules and regulations. Should unruly behavior be reported, we have the right to ask the guests to vacate the premises immediately, with no refund.
Cancellation Policy:
- 30 Days + Prior to arrival - 90% Refund
- 22 - 29 Days Prior to arrival - 65% Refund
- 15 - 21 Days Prior to arrival - 40% Refund
- 8 - 14 Days Prior to arrival - 15% Refund
- 0 - 7 Days, including no shows, shortening of dates while in-house - No refund.
a 10% of the booking value handling / processing fee applies
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