Booking Terms

Deposit & Payment Policy

  • Bookings made more than 30 days prior to arrival require a 50% deposit upon booking. The balance is due 7 days before arrival.
  • Bookings made within 30 days of arrival or for 2-night stays require 100% payment upon booking.
  • Long Stay Bookings (e.g. December / Easter holidays) can be paid off (Subject to the sole discretion of the host) in equal monthly installments, starting with a 20% non-refundable deposit as the first payment.

Additional Charges

  • A refundable breakage deposit of R1000 is payable for all bookings.
  • A once-off outgoing cleaning fee applies per stay, ranging from R550 – R750, depending on the unit booked.
  • Housekeeping services are not included during your stay, but can be arranged in advance at an additional cost per service.

Breakage Deposit Explained

The Breakage deposit is kept in case of breakages, damages, lost keys, extra deep cleaning or any additional cost incurred such as Body Corporate Fines. If a guest breaks or damages an item, the replacement value of the specific item is deducted from the deposit. If the guest leaves the property in a poor state and an additional deep cleaning that goes beyond the normal turn over cleaning is required, the breakage deposit is used to cover such expenses. We make use of a professional Cleaning Service and get billed according to the workload.

The Breakage deposit may also be used to settle any fines that the guest may receive for breaking property rules, etc.

If a breakage exceeds the value of the breakage deposit amount, the guest is still held liable for the difference.

Minimum Stay Requirements

  • Low Season: 2-night minimum stay
  • High Season: 3-night minimum stay

  • Peak Season: 10-night minimum stay thereafter 4 Nights

Booking Conditions

  • No provisional bookings are accepted.
  • All bookings and cancellations must be submitted in writing via email to: [email protected]

Special Offers:

  • Cannot be combined with any other promotion.
  • Only valid for direct bookings unless otherwise specified.
  • Not applicable to existing bookings made prior to the offer release.

Important Notes

  • Pensioners discount is not applicable.
  • Property changes are not permitted after confirmation. Changing properties is treated as a cancellation and will follow the standard cancellation policy due to each property being individually owned and managed.
  • A mandatory online guest registration & indemnity form must be completed prior to arrival. No entry will be permitted without it.
  • No early check-ins before 14:00 or late check-outs after 10:00 allowed – please plan accordingly.
  • No pets, no indoor smoking, no parties, and no loud music are allowed.
  • Matric students (Matric Festival) will only be accepted if accompanied by adult guests.
  • Guests must adhere to Body Corporate & property rules at all times. Disruptive or unruly behavior will result in immediate eviction without refund.

Cancellation Policy:

  • 30 Days + Prior to arrival - 80% Refund
  • 22 - 29 Days Prior to arrival - 60% Refund 
  • 15 - 21 Days Prior to arrival - 40% Refund
  • 8 - 14 Days Prior to arrival - 20% Refund
  • 0 - 7 Days, including no shows, shortening of dates while in-house - No refund. 

All Cancellations are subject to a 20% Administration and Processing Fee of the total accommodation value. Our cancellation policy is final and not negotiable and upon receipt of your invoice, you accept these terms & conditions.