Booking Terms

Booking Terms:

  • a 50% Deposit is required upon booking with balance payable 7 days prior to arrival. 
  • a 100% Deposit is required if the booking is made less than 14 days prior to arrival.
  • Long Stay bookings (December / Easter) can be paid off in equal monthly installments, with a 20% non-refundable deposit as first payment.
  • All bookings exclude a refundable breakage deposit of R1000. 
  • An extra mandatory outgoing cleaning fee is applicable and ranges between R550 - R650 once-off depending on the unit booked.
  • Bookings and Cancellations must be submitted in writing via E-mail to [email protected]
  • a Minimum stay of 2 nights apply during low season, 3 nights during high season and 10 nights during peak season.
  • No provisional bookings will be accepted. 
  • Pensioners discount will not apply.
  • Changing of properties will not be accepted and treated as a cancellation with our standard cancellation policy, due to each property being owned by individual owners and being run as separate entities in terms of payment processing & administration. 
  • a Mandatory guest registration & indemnity form must be completed prior to arrival.
  • Housekeeping services are not included during your stay, but can be pre-arranged at an additional charge per service.

Restrictions:

  • No early arrivals before 14:00 will be accepted. Please plan your trip accordingly.
  • No later departures after 10:00 will be accepted.
  • No Pets of any kind allowed.
  • No smoking indoors allowed.
  • No Parties or loud music will be tolerated.
  • No Matric students will be accepted as primary guests without accompanying adults during annual Matric Festival.
  • All guests are bound to adhere to Body Corporate & property rules and regulations. Should unruly behavior be reported, we have the right to ask the guests to vacate the premises immediately, with no refund.

Cancellation Policy:

  • 30 Days + Prior to arrival - 90% Refund
  • 22 - 29 Days Prior to arrival - 65% Refund 
  • 15 - 21 Days Prior to arrival - 40% Refund
  • 8 - 14 Days Prior to arrival - 15% Refund
  • 0 - 7 Days, including no shows, shortening of dates while in-house - No refund. 

a 10% of the booking value handling / processing fee applies