Guest Information Hub

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Check-in & Check-Out

Check-In: From 14:00 - Flexible.

We offer convenient self check-in, allowing guests to arrive at their own pace without the pressure of strict cut-off times.
Your host will send detailed check-in instructions prior to arrival, including the access code for the key lockbox.

To ensure your unit is thoroughly cleaned and guest-ready after the previous stay, we unfortunately cannot accommodate early check-ins unless availability allows as a courtesy. Thank you for your understanding.

Check-out: 10:00 Strictly

We kindly ask that guests plan their travel and flights accordingly, as late departures cannot be accommodated.
This allows us the necessary time to prepare the unit thoroughly for our next guests, who check in from 14:00. We appreciate your understanding and cooperation in helping us provide every guest with a clean, welcoming, and guest-ready property.

Payment Terms & Booking Confirmation

  • Bookings made within 30 days of arrival or for stays shorter than 3 nights require 100% payment to confirm the reservation.
  • Bookings made more than 30 days in advance or for stays longer than 3 nights require a 50% deposit, with the balance due 7 days prior to arrival.
  • A booking is only confirmed and secured once the required deposit, as indicated on your invoice, has been received.
  • Please note: Should we receive a payment that is less than the required deposit amount, the funds will be refunded to you minus an administration fee.

Cancellation Policy

All cancellations are subject to a 15% administration handling fee.

  • 30+ days prior to arrival – 85% refund
  • 22–29 days prior to arrival – 65% refund
  • 15–21 days prior to arrival – 45% refund
  • 8–14 days prior to arrival – 25% refund
  • 0–7 days prior to arrival, including no-shows – No refund

Early check-out or shortening of stay:
No refunds or credits will be issued for unused nights once a stay has commenced.