FAQ

Frequently Asked Questions

What time is check-in and check-out?

Check-In time is from 14:00. In order for the cleaning crew to prepare the property after the previous guests, to ensure that the unit is properly cleaned and maintenance issues addressed, we cannot permit earlier arrivals. You will receive a courtesy message should the unit be ready for check-in before 14:00

Check-out is at 10:00. No later departures are permitted, in order for the cleaning crew to prepare the property for the next arriving guests by 14:00.

How do we get access to the property?

All our property allows for convenient self check-in with key lock boxes. Detailed instructions will be sent to your prior to your arrival on how to get into the property as well as key lock box codes.

Is Cleaning Services available throughout my stay?

In order to keep our rates as low as possible, we do not include interim cleaning services during your stay. Cleaning services are available at an additional charge and must be booked well in advance, as we make use of a third party cleaning service. Linen and towel changes are also available at an additional charge for long stays.

All the properties are equipped with cleaning equipment.

Are you pet-friendly?

Unfortunately, due to our apartments being located in residential complexes, we do not allow pets.

What amenities are included in my stay?

We try to stick to the self-catering principles to keep our rates as low as we possibly can. We provide coffee/tea, basic cleaning products, toilet paper, dishwashing liquid and dishwasher tablets to tie you over until you get your shopping done. Please add any top ups to your shopping list.

Do you have reliable Wi-Fi?

Yes, we include free Wi-Fi at all our properties.

Do you have DSTV?

We do not provide DSTV. All properties are equipped with Smart Televisions with the DSTV Streaming, Netflix, Prime, YouTube and Disney+ streaming profiles pre-loaded. Guests are required to log on with their own streaming profiles. Guests are also reminded to log out of their profiles on departure.

How far are you from the beach?

  • La Palma properties - Direct Beach Access
  • Beach Club properties - Direct Beach Access
  • De Valle properties - 100m beach access

 

Do we need a car when booking at one of your properties?

Yes. Diaz Beach is located halfway between the Mossel Bay Centre and Hartenbos and a car is definitely recommended to get around. 

  • Mossel Bay CBD - 4.8km
  • Hartenbos - 5.2km
  • Langeberg Mall - 2.6km
  • Da Nova Centre - 5.4km
  • Heiderand Mall - 6.6km
  • Dana Bay - 11.6km
  • George Airport - 39.3km
  • George - 50.1km

Do you provide beach essentials?

We provide beach umbrellas and beach/pool towels. Any additional essentials must be brought along or self-catered for.

What Facilities are available in Diaz Beach?

  • Diaz Hotel
  • Bahia Blue Restaurant @ Diaz Hotel
  • Jewel of India Restaurant @ Diaz Hotel
  • Waves of Grace Restaurant @ Diaz Ocean View Hotel
  • Pirates Beach Bar
  • Diaz Waterpark (Seasonally operated)
  • With Purpose Coffee Kiosk
  • KK e-Bikes Scooter Rentals & Sales
  • Mini Doughnuts Kiosk
  • 24/7 Gym (Daily Rates apply)
  • Drop and Collect Laundromat

Do you offer Pensioner Discount?

Unfortunately, we do not offer a fixed pensioner discount, but we do offer annual special deals during the year. Please visit our Special Offer Page for details.

Are parties allowed?

Unfortunately, we do not allow parties or get togethers of any kind. Our properties are located in residential complexes with strict rules and regulations. In order to maintain a peaceful and respectful environment for both residents and visitors, we do not allow parties.

Do you provide extra keys?

Most properties are provided two (2) sets of keys. Additional keys, tags and remotes are not provided for security purposes. All keys are issued by the Managing Body Corporate and limited to each apartment.

Lost key Replacement Fees:

  • Keys - R350
  • Keys + Remote - R600
  • Keys + Remote + Tag - R850