Tenant Agreement

Short-Term Rental Agreement

This (“Agreement”) is entered into between:

THE APPOINTED MANAGING AGENT
Leon M. Kruger
Coastal Hospitality Property Management (Pty) Ltd

Reg: 2025/423483/07

and

THE TENANT / GUEST
As identified in the booking or reservation details.

By accepting or taking receipt of this Agreement, the Tenant acknowledges that they have read, understood, and agreed to be bound by the terms and conditions contained herein.

Receipt and acceptance of this Agreement constitutes a binding agreement between the parties.

1. DEFINITIONS

1.1 “The Agent” means Coastal Hospitality Property Management (Pty) Ltd

1.2 “The Property” means the dwelling described above to be let and any other dwelling that the Landlord instructs the Agent to let and/or manage.

1.3 “The Landlord” means the Property owner described by name on the cover of this Agreement.

1.4 “The Tenant” means the guest that booked the property and paid a rental income to make use of the property for the duration of their booking.

1.4 All words expressed in any gender shall where the context so requires or permits include any other gender.

1.5 All words expressed in the singular shall where the context so requires or permits include the plural.

1.6 All words expressed in plural shall where the context so requires or permits include the singular.

2. RENTAL RATES, ADDITIONAL FEES, DAMAGES & CANCELLATION TERMS

2.1 The Tenant agrees to pay, in full, the rental rate before taking up occupation of the property. This rate excludes any additional services, such as cleaning services. The initial 50% deposit is payable upon the receipt of your booking invoice and balances upon the due date disclosed on your invoice.

2.1.1 The Total reservation cost with the exit cleaning fee as disclosed in the invoice.

2.1.2 Rental payments shall be paid via EFT (Electronic Bank Transfer) to

Coastal Hospitality Property Management

CAPITEC BUSINESS BANK

Account Nr: 1053674244

Branch Code: 450105

Current Account

2.2 The Agent charges additionally for cleaning fees, payable by the tenant upfront in addition to the rental amount.

2.2.1 The cleaning fee may be adjusted accordingly, depending on the rate changes of the cleaning service vendor that we use. If the tenant only requires a quick service, the rate will be adjusted. Please make sure of the rate before booking.

2.3 The tenant agrees to pay a refundable breakage deposit of R1000, in full, before taking up occupation of the property. This does not apply to AirBnB Bookings.

2.3.1 This deposit will be kept in case of damages occurred during the tenant’s occupation and will be refunded on the day of the tenant’s departure. Should any damages be noted, the replacement fee will be deducted and if the fee is more than the deposit paid, the agent will send an invoice to the tenant. It remains the tenant’s responsibility to ensure that all items in the property is taken care of.

2.3.2 Please note that in case of urination in beds or on furniture like lounge suites and sofas will result in the forfeit of the entire breakage deposit to cover the cost of professional upholstery cleaning and sanitation, as these causes odours and stains. Tenants should make proper provision if they know that minors tend to get accidents.

2.3.3 If any crockery like glasses or coffee mugs, dinner plates or bowls be damages, PLEASE DO NOT replace them with mismatched items. The Agent will replace them with the same item and deduct the cost thereof accordingly.

2.3.4 The Refundable breakage deposit does not apply to AirBnB Bookings or International guests. The Breakage deposit will be refunded via EFT (Electronic Bank Transfer) within 7 days.

2.4. The tenant agrees that they have taken note of the cancellation policy and that the policy will apply accordingly with no exception upon cancellation, no shows or shortening of dates. Credit will not be issued for cancellations.

2.4.1 30+ Days prior to arrival – 80% Refund

2.4.2 22 – 29 Days prior to arrival – 65% Refund

2.4.3 14 – 21 Days prior to arrival – 40% Refund

2.4.4 8 – 13 Days prior to arrival – 15% Refund

2.4.5 0 – 7 Days prior to arrival – No Refund, including failure to check-in on the arrival date.

2.4.6 An Administration penalty fee of 20% of the total accommodation value is charged on all cancellations which is final and not negotiable.

3. PRE-ARRIVAL PROPERTY INSPECTION & COMPLAINTS PROCEDURE

3.1 In the event that the Tenant is dissatisfied with any aspect of the services provided, or wishes to raise a material concern, the Tenant shall promptly notify the Agent in writing. The Agent shall use reasonable endeavors to investigate and resolve any such issue, provided that the complaint is supported by appropriate evidence, including but not limited to time- and date-stamped photographs. This provision shall apply solely to matters arising within the demised premises (inside the apartment). Any issues relating to common areas, shared facilities, or public spaces outside of the apartment shall fall under the responsibility of the Body Corporate and shall be outside the control and responsibility of the Agent or Landlord.

3.1.1 Authority of the Agent

The Tenant acknowledges that the Agent does not have the authority to replace, repair, or supply any items without the prior written consent of the Landlord, except as otherwise provided herein.

3.1.2 Non-Functioning Essential Items

In the event that any essential appliance or item within the premises (including, but not limited to, an electric kettle, television, fridge, microwave or washing machine, etc) is not in working order, the Agent shall promptly notify the Landlord and seek approval for repairs or replacement.

3.1.3 Emergency Situations

Notwithstanding clause 3.1.1, the Agent shall have full authority to take immediate and reasonable action in the event of an emergency, including but not limited to electrical failures, plumbing issues, or any situation requiring urgent intervention to prevent damage or ensure safety.

3.1.4 Pre-Arrival Inspection

The Tenant acknowledges that all appliances and fixtures are tested, and a general quality inspection of the premises is conducted by the Agent, together with the cleaning company manager, prior to the Tenant’s arrival and a property inspection video is taken by the agent for the records. A Tenant has the right to request this at any stage.

3.2 Escalation of Serious Complaints

In the case of serious complaints, the Agent shall notify the Landlord in writing. The Landlord shall use reasonable endeavors to respond within twenty-four (24) hours of such notification, to enable the Agent to provide a prompt and practical resolution to the Tenant, where reasonably possible.

3.3 In the event of one or more of the terms herein are invalid, illegal or unenforceable then the remaining terms shall not in any way be affected or impaired.

3.4 Wi-Fi / Network Usage

3.4.1 Wi-Fi Fibre services may be interrupted without prior notice. National outages, service interruptions due to maintenance or network failures are beyond the agent or landlord’s control.

3.4.2 Fair Usage – Please note that Wi-Fi networks may perform slower if over consumed on multiple devices.

4. TENANT OBLIGATIONS, RESTRICTIONS & COMPLIANCE

4.1 Payment of Rental and Fees

The Tenant shall pay the full rental amount required to secure and/or finalize the booking on or before the date specified by the Agent. Such payment shall include any required refundable breakage deposit and the outgoing cleaning fee.

4.2 Guest Registration and Compliance

The Tenant shall complete the mandatory guest registration and indemnity form, and provide a valid copy of their identification, prior to taking occupation of the premises. This requirement is for security, verification, and compliance with building management policies and such information will be used for the rental agreement.

4.3 Occupancy Limits

The Tenant shall not exceed the agreed occupancy limit and shall only occupy the premises with the number of guests confirmed in the booking. In the event that additional, unapproved guests arrive, the Agent reserves the right to refuse entry to such individuals and/or impose additional charges or may cancel your reservation with no refund.

4.4 Responsibility for Guests and Damages

The Tenant shall remain fully responsible for the conduct of all guests and shall be liable for any loss, damage, or breakages to the property or its contents arising during the period of occupation and shall inform the agent promptly of any damages or breakages.

4.5 Compliance with Rules and Regulations

The Tenant shall comply with all property rules and regulations at all times. Failure to adhere to such rules may result in the imposition of fines or penalties, where applicable.

4.6 Disturbances and Misconduct

Should the Agent receive complaints regarding disturbances, nuisance, or misconduct caused by the Tenant or any member of their party, the Agent reserves the right to impose a fine according to the Body Corporate fine system. Continued non-compliance or failure to remedy such behavior may result in the termination of the stay and the requirement for the Tenant to vacate the premises without refund.

4.7 Condition of Property Upon Departure

The Tenant shall ensure that the premises are left in a clean and orderly condition upon departure. All keys must be returned promptly, and no later than 10:00 on the date of departure, unless otherwise agreed in writing.

4.8 Personal Belongings

The Tenant shall be solely responsible for the safekeeping of all personal belongings. The Agent shall not be held liable for any loss, theft, or damage to personal items, including where such items are left unattended, misplaced, or left behind after departure.

4.9 Waste Management

The Tenant shall maintain the premises in a clean and hygienic condition at all times, including the proper disposal of waste All refuse must be bagged and placed in the designated external waste bins. Baby diapers and feminine hygiene waste must be bagged prior to disposal.

4.10 Fair Electricity Usage

The landlord shall include prepaid electricity, subject to fair usage customary for holiday accommodation. Should electricity consumption exceed fair usage levels, the guest shall be responsible for purchasing any additional prepaid electricity required for the remainder of their stay.

4.11 Gas

A Full Gas cylinder will be provided for gas braais/stoves and the guest will be responsible for refilling should the cylinder be depleted during the stay if needed.

4.12 Tenant Restrictions

4.12.1 No Smoking permitted inside the property.

4.12.2 No Pets are permitted.

4.12.3 Quiet Hours: 22:00 – 08:00.

4.12.4 Only make use of your dedicated parking space or the communal visitor parking area.

4.12.5 No parties or gatherings are permitted.

4.12.6 Please treat the property, the contents thereof, as well as all communal areas and public spaces, with due care and respect at all times. The property has been entrusted to the Agent by the rightful owner in good faith, and the Tenant is expected to uphold and maintain this standard of care throughout the duration of their occupancy.

5. INDEMNIFICATION AND ASSUMPTION OF RISK

5.1 Indemnity

The Tenant hereby indemnifies and holds harmless the Agent, the Landlord, the Body Corporate, and their respective employees, agents, and representatives from and against any and all claims, damages, losses, liabilities, or expenses, including but not limited to loss of personal property, injury, or death, arising from or in connection with the Tenant’s occupation of the premises, except to the extent caused by gross negligence or willful misconduct.

5.2 Assumption of Risk

The Tenant acknowledges and agrees that occupation of the premises, as well as the use of any facilities within the property or in common areas, is undertaken entirely at the Tenant’s own risk.

5.3 Force-Majeure / Property Unavailable

We reserve the right to cancel a booking with a refund or credit if the property becomes unavailable due to:

5.3.1 Property Sale

5.3.2 Storm/Flood Damage

5.3.3 Fire Damage

5.3.4 Municipal or Government Restrictions

5.3.5 Building Closure

5.3.6 Emergency Evacuation

5.3.7 Body Corporate Restrictions

5.3.8 Damages occurred immediately before arrival by previous guests/tenants.

5.4 Acknowledgment of Rules and Conditions

The Tenant confirms receipt of all applicable property rules, as well as the terms and conditions of accommodation, and agrees to comply with and be bound by such rules and conditions at all times during the period of occupation.

Legal Compliance Addendum — SOUTH AFRICA

This Addendum forms part of the Short Term Rental Occupation Agreement between Coastal Hospitality Property Management (Pty) Ltd, acting as the appointed managing agent (“Agent”), and the named Guest for the identified property and booking. The original Agreement remains attached and unchanged. Where a term conflicts with this Addendum or mandatory South African law, the applicable law prevails and this Addendum prevails over the conflicting contractual term.

6. CONTRACTING PARTIES, AUTHORITY AND PROPERTY

6.1 The Agent warrants that it is duly authorised by the property owner to arrange and administer the booking and to sign or accept this Agreement on the owner’s behalf where applicable. The owner’s legal name and service address, and the complete physical address and unit number of the Property, must be provided in the booking confirmation or completed below before acceptance.

6.2 Property owner (legal name): ______________________________________________

Property address/unit:_______________________________________________________

6.3 Owner / Agent address for legal notices: _____________________________________

6.4 The Guest contracts for temporary holiday accommodation for the stated arrival and departure dates only. No extension, permanent residence or renewal is agreed unless confirmed in writing. This description does not exclude any statutory protection that applies to the actual arrangement.

7. BOOKING DISCLOSURES AND FAIR CHARGES

7.1 Before payment or acceptance, the Guest must receive the total accommodation price, taxes (if applicable), cleaning fee, breakage deposit, any mandatory charges, payment deadlines, maximum occupancy, material house/body corporate rules and applicable cancellation terms. No undisclosed charge may be imposed unilaterally.

7.2 Charges for electricity, gas, additional cleaning, lost keys, damages, additional occupants or rule violations must be disclosed where reasonably possible, objectively ascertainable and reasonable. A Body Corporate fine may be passed on only to the extent lawfully levied, supported by documentation and attributable to the Guest or their party. No automatic forfeiture applies.

8. CANCELLATION, REFUNDS AND PROPERTY UNAVAILABILITY

8.1 The cancellation bands in clause 2.4 are indicative maximum contractual terms only, not automatic or irrebuttable penalties. Any cancellation charge, including the stated 20% administration charge, shall be assessed in aggregate and limited to an amount that is reasonable under section 17 of the Consumer Protection Act 68 of 2008 (“CPA”), where applicable. The Agent shall consider notice given, the nature of the booking, likelihood of re-letting, actual avoidable loss and industry practice; there shall be no double recovery.

8.2 No cancellation fee shall be charged where prohibited by CPA section 17(5), including where the booking cannot be honoured due to the death or hospitalisation of the person for whose benefit it was made, subject to reasonable supporting proof. Any other applicable statutory cancellation or cooling-off rights remain unaffected.

8.3 If the Property becomes unavailable and no lawful equivalent alternative is accepted by the Guest, the Guest shall receive a refund for accommodation and services not supplied, subject to applicable law. A credit voucher may be offered but cannot replace a refund where a refund is legally required. Any remedy for a material failure to supply accommodation remains available.

9. BREAKAGE DEPOSIT, INSPECTIONS AND DEDUCTIONS

9.1 The R1,000 breakage deposit (where applicable) is security, not a penalty. Deductions shall be limited to documented, reasonable costs of damage beyond fair wear and tear, missing items, unpaid agreed charges or exceptional cleaning reasonably caused by the Guest. Upholstery incidents under clause 2.3.2 shall be charged at evidenced reasonable cleaning/replacement cost, not by automatic forfeiture of the full deposit.

9.2 The Agent shall offer a reasonable opportunity to report pre-existing defects promptly after arrival and, where practicable, conduct/check an arrival and departure inspection with the Guest. Deductions shall be accompanied by an itemised statement and reasonable supporting evidence (photographs, quotations or invoices). Any undisputed balance shall be returned within seven days after departure where practicable, or within the period required by applicable law. Any interest and deposit-handling requirements imposed by applicable rental housing law shall be honoured.

10. SAFETY, LIABILITY AND INDEMNITY — IMPORTANT NOTICE

10.1 IMPORTANT: Clauses 4.8, 5.1 and 5.2 address exclusion of liability, indemnity and assumption of risk. The Guest’s attention is specifically drawn to them before signing. Nothing excludes liability for gross negligence, wilful misconduct, unlawful conduct or any liability that cannot lawfully be excluded under the CPA or other applicable law. The Guest does not waive statutory rights or remedies for unsafe or defective accommodation.

10.2 The Guest remains responsible for loss or damage proved to result from the Guest’s or their visitors’ wrongful or negligent acts, subject to applicable law. The Agent and owner shall take reasonable steps concerning property safety, disclosed hazards and urgent maintenance. Emergencies must be reported promptly using the contact details provided at check-in.

Annexures: