Guest Information Hub

Quickly navigate to important forms & guest information.
By receiving this notice, you accept that you have read and understood the terms and conditions of tenancy prior to taking up occupancy at one of our properties

Payment Terms & Booking Confirmation

  • Bookings made within 30 days of arrival or for stays shorter than 3 nights require 100% payment to confirm the reservation.
  • Bookings made more than 30 days in advance or for stays longer than 3 nights require a 50% deposit, with the balance due 7 days prior to arrival.
  • A booking is only confirmed and secured once the required deposit, as indicated on your invoice, has been received. No exception is given to returning guests or any other persons whatsoever.
  • Please note: Should we receive a payment that is less than the required deposit amount, the funds will be refunded to you minus an administration fee. The required amount reflected on your invoice, secures your booking.
  • Please make sure that you ask all the questions that you are unsure of and that you check all the details of the property, ensuring that it is suitable for you, before confirming your reservation. Due to the nature of our business, bookings cannot be moved from one property to another as each property is individually owned. a Cancellation fee of 15% is charged.

Check-In & Check-Out

Check-in time: From 2:00 PM ONLY

  • Please note that early arrivals or luggage drop-offs cannot be accommodated. Our team manages multiple properties in various locations and conducts inspections and guest departures in the mornings. Additionally, our cleaning staff requires sufficient time to prepare each property thoroughly after previous guests.
  • We know that you are eager to get to your destination early, but we kindly ask that you plan your travel accordingly to align with the official check-in time. Arriving early while the property is still occupied by departing guests, severely disrupts operations and cannot be permitted. If you arrive early, we recommend going to do your shopping, have breakfast or lunch at one of the many restaurants in the area, or get to know the area. If it happens that a property is ready for occupation before 14:00, or wasn’t occupied the night before, we will send you a courtesy message that the property is ready.

Check-out time: Strictly 10:00 AM

  • This allows our cleaning team enough time to prepare the property for incoming guests by 14:00. Late check-outs cannot be accommodated unless approved by us. Should guests fail to vacate by check-out time and we cannot get hold of a guest, we reserve the full right to enter the property.

Self Check-in & Out:

  • Our properties allows for self check-in. The keys will be available at the safe boxes by 14:00.
  • Detailed check-in instructions will be sent to you prior to arrival. We are not physically on the premises to welcome you. Please make sure that you provide us with a WhatsApp contact number for effective communication.

We appreciate your understanding and respect for these essential rules.

Cleaning Services

  • Please note that daily or interim cleaning is not included in your stay. Cleaning services are available upon request and must be booked and paid for in advance.
  • The professional cleaning company that we use, operates Monday to Friday only (excluding weekends - Saturdays may incur extra charges - and public holidays) Advance bookings is essential as servicing slots are filling up quickly.

Rates (set by the cleaning company, therefore not negotiable):

  • Linen & towel change only – R300 2 Bedroom / R350 3 Bedroom / R400 4 Bedroom
  • Full Cleaning (2 Bedroom) – R550  / Quick Cleaning (2 Bedroom) – R380
  • Full Cleaning (3 Bedroom) – R690 / Quick Cleaning (3 Bedroom) – R475
  • Full Cleaning (4 Bedroom) – R750 / Quick Cleaning (4 Bedroom) – R600

All cleaning services are payable upon booking.

Please note: Cleaning Services does not tend to guest laundry or requested chores that is not part of their work.

NB: Making use of a Private domestic worker is strictly prohibited. We do not allow private cleaning companies or workers. All workers are screened, approved and authorized by the Body Corporate for safety and security purposes.

General Rules, Terms & Conditions of Tenancy

  • Please only use your allocated parking bay. Additional vehicles may use the communal parking area (subject to availability).
  • Visitors and unauthorized guests are not permitted to park inside the complex and must make use of street parking to ensure fair access for all residents and guests.
  • As Self-Catering accommodation, we do not fill up amenities such as toilet paper, coffee/tea, dishwash tablets, detergents, etc. We only supply a limited amount upon arrival to tie you over. This is industry standard, and we kindly ask that you add what you need to your shopping list.
  • Smart TV’s – Guests must use their own details to stream on DSTV, Netflix, etc. We recommend that you keep your DSTV log in details handy upon arrival or you can let us know on the morning of your arrival and we can have your DSTV ready and logged in for you.
  • Strictly no pets are allowed. Guests arriving with pets, regardless of breed or size, will be asked to vacate the property without refund.
  • No over-occupancy permitted. The number of guests must match the booking details. Extra guests, including small children, are not allowed unless the total amount of people meets the maximum occupancy.
  • The Body Corporate imposes fines to us for over-occupancy, which will be enforced. We will really appreciate your transparency in this regard.
  • No parties or events are permitted on the premises. Loud music will not be tolerated.
  • Quiet hours: 22:00 – 08:00. Please be respectful of neighbors and other guests
  • Be the type of guest who you wish others to be whilst staying around you.
  • Breakages & Damages: Breakages and linen damages are charged for at full replacement cost. If you break it, please replace it with a SIMILAR item. We do not offer mismatched items to guests. Some items may be part of a set or exclusive collection. Bed urination is charged for at full mattress steam cleaning & deodorizing costs. Stained linen (Blood, Food, Drinks etc) is charged for a replacement cost if the stains cannot be removed. We kindly ask that children do not eat or drink in bed as accidents happen quickly.
  • Smoking in the units is strictly prohibited. If we pick up the smell of smoke in the units, we will enforce a fine as per our policy. Kindly keep the next guests in mind.
  • No glass at the swimming pools.
  • White bath towels may not be used at the swimming pool or on the beach.
  • Key Management: As agents, we get issued with limited cards and tags. If you loose a tag or card, we cannot replace it immediately, as the Body Corporate office issues us with these on order and they are closed over weekends, Public Holidays and the Festive periods. Second key sets must be signed for. Please keep your tags safe. Lost /missing keys are charged for at R500 a set. a Lost tag, remote or card gives anyone, unauthorized access to the property which is a security risk.
  • Please keep in mind that the properties are privately owned and have been entrusted to us to manage responsibly and according to the property owner’s requests. Kindly respect the property and it’s contents in order for us to continue to offer them to you for years to come.
  • Bed types CANNOT be changed. Please make sure of the bed configuration before confirming your booking.
  • Properties CANNOT be changed. Each property is individually owned by different property owners. Once you book a property, you cannot move to another, for whatsoever reason. Please be sure that you choose a property that meets your staying requirements and needs.
  • NO WOOD fires are allowed in Beach Club or De Valle balconies & patios. Charcoal or Gas only. For wood braais, please make use of the communal braai facilities.
  • If you did not bring it, please leave it – Respectfully, We kindly ask not to remove body wash/Shampoo dispensers, two prong adapters or any plugs, batteries from remotes or pillows (swopping) Yes, unfortunately, these are the regular items that disappear from the properties.
  • If something is not offered in the unit, or advertised as part of the inventory or facilities, then it is not available. Please respect the fact that your agent or property owner cannot oblige by every single guest request for certain items. We do try our best to provide everything for a convenient and hassle-free stay, but we do try to stick to the self-catering principles in order for us to keep our rates as low as we possibly can.

Cancellation Policy

All cancellations are subject to a 15% administration handling fee.

  • 30+ days prior to arrival – 85% refund
  • 22–29 days prior to arrival – 65% refund
  • 15–21 days prior to arrival – 45% refund
  • 8–14 days prior to arrival – 25% refund
  • 0–7 days prior to arrival, including no-shows – No refund

Early check-out or shortening of stay:
No refunds or credits will be issued for unused nights once a stay has commenced. 

Indemnification

  • By entering the premises, and making use of the facilities, both indoors and outdoors, you do so at own risk and indemnify the Agent, Body Corporate, Property Owner and any worker of damages, injury, loss of personal belongings or life.
  • As our properties are located in residential complexes, occasional maintenance and renovations are done from time to time to ensure the upkeep and standards of the premises. This is determined by the Body Corporate and Board of Trustees and the agent or property owner cannot be held responsible for any inconveniences caused. Said work are carried out over week days between 08:00 – 17:00, excluding weekends, Public Holidays and Major Holidays such as 15 December – 05 January.

Thank you for your kind understanding and cooperation.

Guidelines are set by the Body Corporate and  Board of Trustees, and as managing agents, we are required to uphold them without exception. Your support really helps us maintain a pleasant and professional environment for all guests, permanent residents and visitors alike.

We kindly remind visitors that we do not offer the services or facilities of a Hotel or B&B. All accommodation is self-catering rentals and managed and occupied as such. We recommend that you check what the property offers before confirming your booking to ensure that you are 100% in the know before your arrival. This will help you make an informed decision without any inconvenience.

I look forward to having you as my guests and wish you a safe trip & amazing stay!

- Leon Kruger

Director & Property Portfolio Manager