Staff Training & Development

The entire workforce is a reflection of an establishment's hospitality culture, which is why everyone needs to be trained from top to bottom on certain specific values and standards.

Guest House Training.

Your staff is the most important asset of your business and investing in their skills is proven to be valuable in the growth of a business, especially in the service industry. We offer two workshops, nl. Housekeeping and Front Office Operations, working closely with your room attendant and Reception teams to teach them the tricks and traits of the trade and to develop their skills, not only that the highest cleanliness standards are maintained, but that your valued guests receive a warm welcome and professional front desk experience. The entire workforce is a reflection of an establishment's hospitality culture, which is why everyone needs to be trained from top to bottom on certain specific values and standards. Every property has it's own special way of doing things, whether it be offering a thoughtful turndown service, special welcome basket for your guests, or towel origami, creatively put on the bed to impress them. These are all components of a corporate culture that is designed to enhance the guest experience. Training your staff at each location helps ensure that everybody will have a consistent experience.

Many Hospitality staff members start on entry-level positions and work their way up. Training makes it easier to recognize the talent that can be developed for higher management positions, for example, a specific housekeeper may show potential to fill a more leading role such as Head Housekeeper or Housekeeping Supervisor, while a Receptionist may show potential for filling the role of a Reservations Manager or even Guest House Assistant Manager.

1-Day Housekeeping Operations

R350 per staff member including an industry recognized certificate.

1-Day Breakfast Service

R350 per staff member including an industry recognized certificate.

2-Day Front Office Operations

R800 per staff member including an industry recognized certificate.

All Training excludes travel cost, charged at an additional R100 per 50km travelled and Accommodation will be for the client's account.

Latest training.

Book your training.

Book your training. We will confirm your request as soon as possible.