Retainer-based Services

We offer our expertise and experience to help and guide you in running your B&B or Guest House successfully while supporting you in every aspect of the business.

Monthly Retainer packages are available:

  • Social Media Marketing.
  • Social Media Page Management (Facebook & Instagram).
  • Standard Marketing & Front Office Support Retainer.
  • All-Inclusive Marketing & Front Office Support Retainer.

Retainer Packages can be tailored depending on your service needs, chosen from our list of services, therefore a quote will be necessary.

For a fixed monthly fee, you will have us as your dedicated advisor & marketing affiliate and we will help you all the way. The arrangement is structured to suit each specific client, but the objective is always the same - to relieve you of as much of the marketing function as is operationally possible. You have Hospitality professionals at your disposal at a fraction of the cost. Not only are saving valuable time and doing less but in most cases, it will also cost you less.

Non-retainer consulting rates are charged at R195 per hour excluding travel costs of R100 per 50km travelled. Alternatively, an online consultation can be arranged via Skype, Zoom or WhatsApp video call. The first 1 Hour of the initial discovery call is complimentary.

Benefits that our retainer clients are enjoying:

  • Dedicated on call advisor & B&B Coach.
  • Regular review calls or site visits.
  • Unlimited consultations.
  • Social Media page management.
  • Social Media marketing.
  • Website management (Springnest).
  • OTA listing optimization & Public Relations.
  • Access to expert advice.
  • Host development & mindset coaching.
  • Staff recruitment.
  • Discounted rates on additional services such as Relief Management, staff training & Mystery guest services.
  • Supplier price negotiations.

Once-off services.

Online presence audit

Providing you with a full comprehensive online audit to see where you feature in the marketplace with outlined recommendations & advice.

Mystery Guest

Clearly presented information allows you to see the deficiencies of the property and make the right improvements effectively.  

Pre-grading Consultation

Consulting on your current offering and preparations before the actual grading process commences.

Decor & Interior Consultation

From a general consultation of your current interior design to soft furbishing of your guest rooms.

Staff Recruitment

Finding, verifying & recruiting the most fit candidates for your establishment.

Supplier Procurement

Sourcing of vendors, products or services at the most competitive prices.

Meet the Team

Leon Kruger

Hospitality Consultant

Marketing * Coaching * Front Office support * Interior Consulting

Leon is a creative individual who thinks outside the box when it comes to Hospitality Marketing. He has a passion for guest satisfaction and a keen eye for detail. 

David Fourie

Hospitality Consultant

Accounts * Staff Development * Mindset Coaching * Training

David has a great love for guest interaction, breakfast preparation and invests a lot of time in staff development, firmly believing that they are the best asset that you will ever have. 

Thank you for considering to work with Coastal Hospitality Consulting. Leon & David have been in the Hospitality Industry for over 14 years and have invaluable, hands-on operational management experience. They have managed some of the Garden Route's finest establishments, from country style B&B's, luxury beachfront Guest Houses, corporate B&B's and Hotels to self-catering establishments. Together, with a love for Hospitality, Tourism and people, the dynamic duo have dedicated themselves to the Hospitality industry and now proudly offer their expertise to guest house owners. They are no strangers to the Mossel Bay Tourism Community and are proud members of Mossel Bay Tourism & the Mossel Bay Guest House Guild. They say to be an expert in a field, you need to work at least 10,000 hours in that specific field, and combined, they have proudly exceeded 122,640! Together, the duo loves taking on complicated projects and challenges and creates something extraordinary out of the ordinary.
We do not only offer personalized service to each client, but we strive to make each client feel 100% in control at all times, while guiding you on the exciting journey to success.