Guest House Relief Management
We take care of your property and your guests when you are unable to.
Owners & Managers working in the Hospitality industry, too need a break to catch up on life. Getting a temporary Guest House Relief Manager can be a daunting task. Training & wages is costly and time consuming and to find a reliable candidate fit for the role can be an uphill battle. Time is money and money is life, thus using a Hospitality Consultant to stand in for you will save you time and money. With 14 years Operations Experience, being fluent in all aspects of the business, we will make your absence a breeze so that you can focus on YOU while enjoying a well-deserved break, knowing that your guests and your staff are in the capable hands of Hospitality Professionals.
Base Cost: R495 per day (Low Season) / R595 per day (High Season)
- Excl. travel cost exceeding 50km.
- Property maintenance not included.
- Accommodation for the client's account.
We are flexible. Please contact us for a tailored quotation, subject to property type, size & star grading.
We oversee breakfast service from the preparation that is done with love and precision, to serving - ensuring that your guests start their day the right way.
Checking guests in and out
Meeting & Greeting your guests on arrival, taking payments, guest interaction for the duration of their stay, attending to guest's special needs or enquiries, giving recommendations to seeing them off on departure.
Attending to enquiries, making & confirming reservations (Nightsbridge & Semper), attending to OTA enquiries & bookings, taking payments, debtor follow-ups, reports & reconciliations and any general administration / Front Desk duties.
Staff Supervision & Support
Overseeing that the staff members carries out their work in a timely and proper manner, assigning daily tasks & duties, wages, staff registers & time management and supporting them on every aspect of their work.
Room spot checks
Performing daily spot-checks of rooms & common areas to ensure that rooms are guest-ready at all times, check for maintenance issues and report or deal with accordingly.
Liaising with suppliers should the need arise to order, purchase or book goods or services.